Providing operational review, evaluation and guidance of spa profitability, staffing, services and guest satisfaction. This includes:
- Offering knowledge on bench-marking and quality control that sets your spa as a cut above the competition
- Approaching bench-marking from the inside (through secret shoppers) and the outside (through industry reports)
- Evaluating a facility for overall improvement and profitability through the means of an industry scorecard program
- Provide guidance with quality control for spas in transition. Existing spas transitioning from manual to automated systems. To help transitions go smoothly as a spa enters a new aspect of growth.