BUSINESS OPERATIONS DEVELOPMENT

A detailed critical process timeline and project countdown

  • Business Financial Forecast & Analysis
  • Review, revision and finalising of pre-opening expense and operating budgets
  • Staff management assistance, to include initial training and projected on-going development to include CPD (Continuing Professional Development)
  • Salary, benefits & commission analysis, recruitment and interview strategies for all levels
  • Management of timeline delivery, and order placement (based on construction) for FF&E (Furniture,Fixtures and Equipment)/OS&E (Operating Supplies & Equipment)
  • Final review and revision for Service Programs, Fitness/Wellness
  • Advice on retail merchandising
  • Development of training manuals, job descriptions, and Standard Operational Procedure (SOP) manuals
  • On-site training, including specialised services, product knowledge and systems training ( 6 – 10 Weeks)
  • Review of final Marketing & PR plans, advertisement/promotional schedules, collateral/brochures
  • Building Systems Implementation for employee profiles, treatment resources, reservations, gift certificates, inventory, payroll and productivity reports

 

  • For new facilities:
    • Provide continued support through the opening itself, providing a smooth ascent to a fully operational and successful spa venture.
    • On-Site Opening Assistance (approximately 4 weeks)
    • Post-Opening Follow Up (approximately 4 days)

 

  • For existing facilities:
    • Conduct preliminary site visits and property assessments.
    • Offering guidance for directing programs, facilities and staff.
    • Generating a critical action plan to control revenue/profit margins, quality standards, guest and employee satisfaction