PROFILE

With over 25 years’ work of experience in the Hospitality and service industry, and having managed and set up award winning spas in Kenya.  I have honed my skills in Customer Care – “helping teams to understand the crucial ingredients of world class Customer Experience and their role in ensuring customer loyalty”.  Spa Operations, People Management, Finance and Budgeting, also Marketing.

Also a co-founder of “The Spa and Wellness Hub (resource centre / consultancy / management)” Kenya.

My passion for the Industry and aspiration to empower those in the industry so they may take pride in their careers, and also to be a contributor in developing the Spa Industry in Kenya as a respected profession, led me to volunteer in various capacities on the Spa Wellness Association Africa (SWAA) since it was founded in 2010. “The Association unites Member National Spa and Wellness Societies, Businesses, Educators and individual members, working alongside country Ministries of Tourism, Education, Health boards as well as private sector when necessary to set quality standards and encourage education  within the spa, health, and wellness industry”.

I was also the Global Wellness Mentorship Program “Country Ambassador”, for Kenya, with the Global Wellness Institute. “The Mentorship Program is the first-ever international program where seasoned Spa, Wellness (& now Hospitality) executives can give their time and share their expertise (Mentors) to guide Spa, Wellness & Hospitality professionals with potential (Mentees) for any of the many positions within the sector”.

FOUNDATIONAL MENTORSHIP SOLUTIONS (FMS)

Spa businesses are facing a fundamental challenge in their management workforce – they are simply not able to find enough people with the right skills to fill management-level positions.

Most people require both significant formal education/training and practical, on-the-job experience in order to build management skill set.

(Global Spa & Wellness research Report – 2012)

These foundational modules are designed to develop capacity, by mentoring individuals and find on-the-job learning solutions for effective operations.

Suitable for : Those already in the role of operation – Supervisor or Manager; New Spa Manager; Aspiring to be a Spa Manager and Owners of Spa’s.

FEES

Each module cost is Kshs . 1,800/=per person.

Full course of 16 Modules is Kshs. 28,880/=

TERMS and conditions

You can select any module you wish to attend.

All payments shall be made in advance.

Payments – MPESA A/C- 0728 027620

OPTIONS OF PAYMENTS

  1. One time advance payment for full course will get 15% discount – Kshs. 24,480/=
  2. Four instalments Kshs. 7,200/= for 4 modules to be paid in advance.
  3. Individual module Kshs. 1,800/= to be paid 48 hrs in advance.

CANCELLATION POLICY

Any cancellation shall be done 24 hrs prior to the session, in writing and the session shall be deferred to the next automatically without refund.