With over 25 years’ work of experience in the Hospitality and service industry, and having managed and set up award winning spas in Kenya. I have honed my skills in Customer Care – “helping teams to understand the crucial ingredients of world class Customer Experience and their role in ensuring customer loyalty”. Spa Operations, People Management, Finance and Budgeting, also Marketing.
Also a co-founder of “The Spa and Wellness Hub (resource centre / consultancy / management)” Kenya.
My passion for the Industry and aspiration to empower those in the industry so they may take pride in their careers, and also to be a contributor in developing the Spa Industry in Kenya as a respected profession, led me to volunteer in various capacities on the Spa Wellness Association Africa (SWAA) since it was founded in 2010. “The Association unites Member National Spa and Wellness Societies, Businesses, Educators and individual members, working alongside country Ministries of Tourism, Education, Health boards as well as private sector when necessary to set quality standards and encourage education within the spa, health, and wellness industry”.
I was also the Global Wellness Mentorship Program “Country Ambassador”, for Kenya, with the Global Wellness Institute. “The Mentorship Program is the first-ever international program where seasoned Spa, Wellness (& now Hospitality) executives can give their time and share their expertise (Mentors) to guide Spa, Wellness & Hospitality professionals with potential (Mentees) for any of the many positions within the sector”.