PROFILE

With over 30 years’ work experience in various Service Industries such as Airline and Hospitality, and in the recent decade Spa Industry, where I have honed my skills in Customer Care – “helping teams to understand the crucial ingredients of world class Customer Experience and their role in ensuring customer loyalty”.  Spa Operations, People Management, Finance and Budgeting, also Marketing.

 

Founder of “Imison Spa Consultancy”Providing Spa Management Services from conceptual development through to pre-opening and daily operations.

 

 “Committed to empower and transform

the Spa Industry in Kenya as a respected profession”.

 

  • First mandate as a founder member of Spa Wellness Association Kenya (SWAK), was to develop the “National Spa and Wellness Standards” in collaboration with the Kenya “Tourism Regulatory Authority” (TRA). The corporate body mandated to regulate the tourism sector in Kenya.

 

  • During the COVID-19 Pandemic it was a great honor to spear head the process of developing the “Re-opening of spa’s in Kenya guidelines” in collaboration with Spa Wellness Africa Association (SWAA). The guidelines were presented to the Government under the Ministry of Tourism Kenya and some aspect adopted.

 

  • Initiated the “Foundational Mentorship Solutions” – a program designed to develop capacity, by mentoring individuals to find on –the-job learning solutions for effective spa management for those already in the role of operations.

 

It has been an honor to serve as a representative of the Global Wellness Mentorship Program as the “Country Ambassador” for Kenya, with the Global Wellness Institute, and as a committee member of Spa and Wellness Africa Association in various capacities.

FOUNDATIONAL MENTORSHIP SOLUTIONS (FMS)

Spa businesses are facing a fundamental challenge in their management workforce – they are simply not able to find enough people with the right skills to fill management-level positions.

Most people require both significant formal education/training and practical, on-the-job experience in order to build management skill set.

(Global Spa & Wellness research Report – 2012)

These foundational modules are designed to develop capacity, by mentoring individuals and find on-the-job learning solutions for effective operations.

Suitable for : Those already in the role of operation – Supervisor or Manager; New Spa Manager; Aspiring to be a Spa Manager and Owners of Spa’s.

FEES

Each module cost is Kshs . 1,800/=per person.

Full course of 16 Modules is Kshs. 28,880/=

TERMS and conditions

You can select any module you wish to attend.

All payments shall be made in advance.

Payments – MPESA A/C- 0728 027620

OPTIONS OF PAYMENTS

  1. One time advance payment for full course will get 15% discount – Kshs. 24,480/=
  2. Four instalments Kshs. 7,200/= for 4 modules to be paid in advance.
  3. Individual module Kshs. 1,800/= to be paid 48 hrs in advance.

CANCELLATION POLICY

Any cancellation shall be done 24 hrs prior to the session, in writing and the session shall be deferred to the next automatically without refund.