Date(s) - November 22, 2021
11:00 am - 12:30 pm
Module 12 – Effective Guest Communication
This module, you will learn essential communication principles such as how to make a great first impression, body language and nonverbal communication, active listening, persuasion, and complaint management. These fundamentals will teach you to make your spa guests feel comfortable and welcome.
Bookings are closed for this event.