A detailed critical process timeline and project countdown
- Business Financial Forecast & Analysis
- Review, revision and finalising of pre-opening expense and operating budgets
- Staff management assistance, to include initial training and projected on-going development to include CPD (Continuing Professional Development)
- Salary, benefits & commission analysis, recruitment and interview strategies for all levels
- Management of timeline delivery, and order placement (based on construction) for FF&E (Furniture,Fixtures and Equipment)/OS&E (Operating Supplies & Equipment)
- Final review and revision for Service Programs, Fitness/Wellness
- Advice on retail merchandising
- Development of training manuals, job descriptions, and Standard Operational Procedure (SOP) manuals
- On-site training, including specialised services, product knowledge and systems training ( 6 – 10 Weeks)
- Review of final Marketing & PR plans, advertisement/promotional schedules, collateral/brochures
- Building Systems Implementation for employee profiles, treatment resources, reservations, gift certificates, inventory, payroll and productivity reports
- For new facilities:
- Provide continued support through the opening itself, providing a smooth ascent to a fully operational and successful spa venture.
- On-Site Opening Assistance (approximately 4 weeks)
- Post-Opening Follow Up (approximately 4 days)
- For existing facilities:
- Conduct preliminary site visits and property assessments.
- Offering guidance for directing programs, facilities and staff.
- Generating a critical action plan to control revenue/profit margins, quality standards, guest and employee satisfaction