Spa Receptionist

New Spa Opening November 2023

Location: Nairobi, Kenya

Contract type: Permanent

Deadline for applying this job is 30th September 2023.

Job Brief

You are the first impression of the Spa whether over the phone or face to face, and a successful receptionist is friendly, organised and knowledgeable about the Spa. Every encounter needs to be helpful and reassuring. A willingness to take client needs seriously, and understated enthusiasm when guiding new guests, and the ability to answer questions fully are all imperative..


  • You will be responsible for providing guest services regarding aspects of the spa front desk.
  • Greet visitors/guests/members professionally and determine their nature and purpose of visit.
  • Make guest appointments and scheduling bookings.
  • Receptionist Must be well knowledgeable of the menu.
  • Answer telephones promptly and provide proper response (appointment booking, answer
  • questions).
  • Receive payments for goods and services and properly account for all transactions and monies.
  • Reconcile daily sales, deposits and receipts.
  • Communicate and inform co-worker(s) of any and all pertinent information throughout shift and at shift close.
  • Handle and assist as needed with guest recovery and issues.
  • Respond with management as directed.
  • Be aware of the maintenance of facilities and inform guests in good time.
  • Ensure proper coverage of desk when it is necessary to leave area.
  • Maintain retail inventory on display, and all incoming product stocks.
  • Ability to perform the duties of the Retail Consultant as needed.
  • Assist as needed with lifting and storing equipment, product displays and preparing for special events.
  • Assist in all areas of spa operation as requested by management.
  • Carry out any other reasonable duty to assist in the smooth running of the Company.


  • 1-2 years of related experience. (Experience in Spa environment will be an advantage)
  • Ability to build positive relationships with a high level of professionalism and interpersonal skills
  • Excellent talent to interact with people in a positive and courteous manner
  • Strong written and verbal communication skills
  • Ability to prioritise tasks according to importance in a fast-paced environment
  • Multi-tasking capability without compromising on quality
  • Must be proficient in handling office equipment including complex multiple lined telephones, printers, photocopy machines, thumbprint machines, etc.
  • Dependable, punctual, and able to work flexible working hours
  • Basic knowledge of Microsoft Office applications, specifically MS Word and Excel.

How to Apply

If you meet the above requirements apply with CV to

Only the shortlisted candidates will be contacted.